Communication
This section covers hearing others clearly, stating needs, and giving feedback without needless damage—in service of the relationship, not “winning.”
After reading you should: pick a frame before hard talks → express structurally → close loops with feedback.
Module overview
| Topic | Path | Core question |
|---|---|---|
| Listening | listening | Hear and confirm understanding |
| Feedback | feedback | Give and receive |
60-second pre-conversation
| Question | Write answer |
|---|---|
| My goal? | Understand / request / negotiate / apologize |
| Their likely goal? | Hypothesis—validate in talk |
| My line? | See boundaries |
| Best timing? | Not rushed; private if needed |
Four-step expression (NVC-lite)
- Observation (fact): “In three meetings this week you arrived 10+ minutes late”
- Feeling: “I feel anxious / disappointed”
- Need: “I need us to respect everyone’s time”
- Request: “Could you join 5 minutes early—or message if you can’t?”
Hard conversation checklist
- I listened and reflected their view
- I-statements for feelings, not “you always”
- Request is specific and checkable
- If heated, agreed pause time—not ghosting